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Our Privacy Policy:

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This privacy policy explains the personal data we may collect about you when you visit our website, become a site member or generally interact with us. Our policy will also explain how we store and handle the data we obtain and give you confidence that we keep it secure and safe.

This has been written in plain English and simple, however there is quite a lot of information so if you need any assistance or have any questions please contact us directly.

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The legal basis we rely on:

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With the recent changes of data protection legislation, the lawful processing of data must fall under certain reasons why a company collects and processes your personal data, including:

 

Consent

In certain situations, we can collect and process your data with your consent. For example, when you submit a contact form or request to join the website.

 

Legitimate Interest

At certain times, we require your data to pursue our legitimate interest in a way which might be reasonably expected as part of running our business but does not materially impact your rights, freedom or interests. An example of this is contacting you if spaces appear at our club

 

When do we collect your personal data?

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We will collect your data when…

  • you visit our website

  • you become a member of our website

  • you engage with us on social media

  • you contact us by any means with queries, complaints etc.

 

What personal data do we collect?

  • If you become a member of our website, we will collect your name and email address.

  • Details of your interactions with us online. For example, we collect notes from our conversations with you, details of any complaints or comments you make.

  • Information gathered by the use of cookies in your web browser.

  • To deliver the best possible web experience, we collect technical information about your internet connection and browser as well as the country and telephone code where your computer is located, the web pages viewed during your visit, the advertisements you clicked on, and any search terms you entered.

  • Your social media username, if you interact with us through those channels, to help us respond to your comments, questions or feedback.

 

How we’ll use your personal data

  • To respond to any queries and complaints. Handling the information, you sent enables us to respond. We may keep a record of these to inform any future communicating with us and to demonstrate how we communicated with you throughout. We do this on the basis of our legitimate interest in providing you with the best service and understand how we can improve our service based on your experience.

  • To contact you if a suitable space becomes available for your dog and you.

 

How we protect your personal data.

We treat your data with care and take all appropriate steps to protect it. Access to your personal data is password-protected and is restricted to only those who need to access your information for club related activity.

 

How long we keep your personal data.

When we collect or process your personal data, we’ll only keep it for as long as it necessary for the purpose for which it was collected.

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At the end of that retention period, your data will either be deleted completely or anonymised

 

Communication: If you enter dialogue with us about becoming a club member or any general communication with us we will retain the conversation history for 2 years after the last message / email sent to us.

 

Site Member: If you chose to no longer be a member of the site, your data will be deleted 2 years after you leave the club.

 

Who do we share your personal data with?

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We do not share your data with any third party.

 

What are your rights over your personal data?

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You have the right to request:

  • Access to the personal data we hold about you.

  • The correction of your personal data when incorrect, out of date or incomplete.

  • That we stop any consent-based processing of your personal data after you withdraw that consent.

 

You have the right to request a copy of an information that we hold about you at any time. You can do this by contacting us via our contact form or wellowagility@gmail.com

 

If we choose not to action your request, we will explain to you the reasons for our refusal

 

Your right to withdraw consent

Whenever you have given us your consent to use your personal data, you have the right to change your mind at any time and withdraw that consent.

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Where we rely on our legitimate interest

In cases where we are processing your personal data on the basis of our legitimate interest, you can ask us to stop for reasons connected to your individual situation. We must then do so unless we believe we have a legitimate overriding reason to continue processing your personal data.

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Checking your identity

To protect the confidentiality of your information, we will ask you to verify your identity before proceeding with any request you make under this Privacy Notice. If you have authorised a third party to submit a request on your behalf, we will ask them to prove they have your permission to act.

 

Contacting the Regulator

If you feel that your data has not been handled correctly, or you are unhappy with our response to any requests you have made to us regarding the use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.

 

You can contact them by calling 0303 123 1113.

 

Or go online to www.ico.org.uk/concerns (opens in a new window; please note we can't be responsible for the content of external websites)

 

Any Questions?

 

If you have any questions, please contact us by:

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It’s likely that we’ll need to update this Privacy Notice from time to time. We’ll notify you of any significant changes, but you’re welcome to come back and check it whenever you wish.

 

Cookies

Cookies are text files stored on your computer/mobile device when you visit certain web pages, which we use to keep track of what you have in your basket, and to remember you when you return to our site.

 

To make full use of our website, your PC or mobile device will need to accept cookies, as we can only provide you with certain personalised features of this website by using them.

 

Our cookies don’t store sensitive information such as your name, address or payment details. If you would rather not allow cookies and have them restricted, blocked or deleted you can do this via your browser. Each browser is different, so check the ‘help’ menu of your particular browser.

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